Store Policies & Terms of Service
Important information regarding garment storage, alteration policies, care disclaimers, and customer pick-ups.
30-Day Storage Limit
Garments left for storage, alteration, or pickup are held for up to 30 days. After that, unclaimed items may be donated or disposed of.
48-Hour Claim Window
Inspect your items at pickup. Claims about missing items, damage, or dissatisfaction must be reported within 48 hours of pickup.
Verify Your Order at Pickup
Please check the garment count and condition before leaving the studio so we can address any concerns while you're here.
Garment Storage & Abandoned Items Policy
Important Notice
Garments left for storage, alteration, or pickup will be held for a maximum of 30 days.
This 30-day limit applies to items left behind or uncollected past the target pickup date, including garments that have been left for alterations or tailoring.
Unclaimed items after 30 days may be donated or disposed of at the studio's discretion. The Garment Studio's liability for any garment ceases once the 30-day period has passed.
We recommend picking up completed work promptly and verifying your contact details so we can reach you if an order is ready early or if a pickup is overdue.
Pickup Requirements & Claim Tickets
Please verify the garment count and condition before leaving the studio. Once items leave the counter, claims are much harder to resolve fairly.
If you have a claim ticket or order details, bring them along to help us locate your order quickly.
Inspection & Claim Window
Customers must inspect all items at the time of pickup. Any concerns about missing items, damage, or dissatisfaction must be reported to the studio within 48 hours of pickup, along with your order details or claim ticket.
Claims made after the 48-hour window cannot be guaranteed resolution.
Alterations & Re-Fit Policy
All alteration services are final and non-refundable once work has commenced.
Complimentary re-fits or minor adjustments are available when requested within 14 days of the original pickup date. Re-fits requested after 14 days may incur a new service fee.
Garment Care & Liability Limitations
The Garment Studio's liability for any lost or damaged item is limited to five times the service fee paid for that item, unless a higher value is declared and agreed upon in writing at drop-off.
Delicate fabrics, pre-existing wear, loose trims, beads, sequins, specialty hardware, and items without a care label are accepted at the owner's risk. We inspect every garment at intake and will note any visible concerns before proceeding.
Have questions about our policies?
Contact us at support@thegarmentstudio.com or visit thegarmentstudio.com.
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