Now hiring
Laundry & Customer Service Associate
Part-time (10–25 hours/week) at 655 East Lake Dr, Decatur, GA 30030. Must be available on Thursdays and comfortable handling opening and closing shifts alone.
About the role
The skilled operator of a boutique laundry experience
We're looking for energetic, adaptable, and highly efficient people to join our Studio Staff. As a Concierge in this busy, fast-paced role, you'll run our cutting-edge robotic Presso technology to turn a weekly chore into a moment of ease for our clients, manage our premium wash & fold service, and keep our space a bright, calm sanctuary for the community. You'll work independently as the sole team member on duty during your shift, handling high volume with a positive attitude.
What you'll do
Key responsibilities
- Self-Service Support — help customers using our in-store laundry facilities.
- Expert Robotic Operation — run our Presso garment care kiosks: loading, choosing the right cycle for each fabric, and unloading for a wrinkle-free, sanitized finish.
- Wash & Fold Management — handle intake, processing, and professional folding to maintain The Clean Standard.
- Customer Assistance — answer machine questions and introduce customers to our 5-minute robotic garment care.
- Space Maintenance — keep the studio spotless.
- Digital Order Management — use app and text alerts for seamless drop-offs and pickups.
- Brand Representation — wear a crisp, clean branded uniform and bring a friendly, professional attitude.
- Review Encouragement — invite customer feedback to improve the experience and attract new customers.
- Reporting — promptly report equipment malfunctions, safety concerns, or operational issues to management.
- Opening/Closing Duties — independently open and close the studio, including alarm procedures, securing the premises, and verifying cash handling.
Who you are
Qualifications & skills
- Fast-paced & detail-oriented — thrives in high volume while delivering a polished, perfectly folded result.
- Tech-savvy — comfortable with robotic kiosks (Presso) and software like Cents or CleanCloud.
- Customer-first mindset — connects with busy urban professionals and working parents.
- Professionalism — high standards for presentation and communication.
- Reliability & flexibility — flexible hours within our 9am–7pm window, including mandatory Thursday availability.
- Efficiency — spots basic equipment malfunctions and reports them promptly.
- Multitasking & prioritization — keeps speed and quality during busy peak hours.
- Understanding of care — basic knowledge of garment care, fabrics, and cleaning methods (or willingness to learn).
- Follows procedures — washing, drying, folding, and pressing to company standards.
- POS understanding — basic card, cash, and point-of-sale handling.
- Physical stamina — able to stand for extended periods and lift 20–50 lb laundry bags.
- Problem solving — handles minor customer concerns professionally.
- Integrity & reliability — works autonomously with minimal supervision, keeping the studio secure and running.
Why join us
Perks of the studio
- Work in a high-tech, eco-friendly environment — the antithesis of a typical laundromat.
- Be part of an innovative business model in a high-growth area of Atlanta.
- Help build a community hub that turns a routine task into a premium, stress-free experience.
- 2 free loads of laundry per week while not on shift.
- Help transition a 100+ year old laundromat into an elevated boutique garment cleaning studio.
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